We help lenders grow their profit margins in any market.

Rising costs, inflation and interest rates are eroding margins. We help lenders drive down OpEx, reduce labor market exposure, improve compliance, and connect better with customers.

Top 4 reasons FIs choose Constant

1

Self-service focused on resolution

Adding forms or applications to your website just creates another channel to inundate servicing teams. Constant resolves borrower requests completely in the self-service channel. To do this, we've automated the manual processing steps and built a decision engine that prioritizes immediate resolution versus handing part of the process to a live rep.

2

Faster response to your borrowers

Imagine filing your cart on Amazon, then having to wait, or worse, call to pay. Today's consumer expects immediate answers to their requests. Constant asks borrowers a few questions, matches the answers to your rules and policy, renders a decision, and gets the borrower's consent all in one session. Borrowers no longer have to wait to resolve their requests.

3

Lower cost-to-serve, reduced friction

When customers can’t solve their issues via self-service, they resort to calling live reps, thereby driving up operating costs as a result. Only 9% of FI customers report solving their issues completely via self-service, according to Gartner. Partially automated solutions lead to more complex and costly customer interactions. Constant avoids this by prioritizing full resolution in the self-service channel.

4

Lower risk, improved

compliance

Humans make errors. By eliminating manual efforts, automating workflows, and empowering customers to self-serve, FIs can lower the risks associated with manual errors. Constant audits every step taken by FI analysts in its administrative portal and the actions borrowers take on its self-service platform. We provide robust reports to support internal reviews

See our SaaS platform in action

We'd be happy to show you a demo of how we eliminate manual processing and empower your borrowers to resolve issues via self-service - and avoid more expensive live customer service. Drop us a line below.

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