Brandon joined Joshua Barclay from CRM Next and Jonathan Taylor from CU Soul to talk about member expectations around loan self-service.
Don’t have 10 minutes?
Skip ahead to these key takeaways!
1:55 - There’s a generation of credit union members who have never experienced delinquency. Brandon explains why a hardship relief should be handled within online banking.
3:45 - Brandon and Joshua talk about the falling rate environment, impact on loan portfolios and preparing for retention strategies now.
6:40 - Constant’s immediate impact on a credit union’s bottom line.