Loan Servicing on AutoPilot
January 15, 2024

Loan Servicing on AutoPilot

Brandon joined Joshua Barclay from CRM Next and Jonathan Taylor from CU Soul to talk about member expectations around loan self-service.

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Skip ahead to these key takeaways!

1:55 - There’s a generation of credit union members who have never experienced delinquency. Brandon explains why a hardship relief should be handled within online banking.
3:45 - Brandon and Joshua talk about the falling rate environment, impact on loan portfolios and preparing for retention strategies now.
6:40 - Constant’s immediate impact on a credit union’s bottom line.