Zero Manual Processing™ Payoff Quote

Rarely are payoff quotes offered online due to fees, credits, per diems, and refunds that have to be calculated or ignored at loss to the FI. 10-day payoff quotes often lead to over payments and small dollar refunds which frustrate the back office and the borrower. With Zero Manual Processing Payoff Quote, FIs can offer same-day quotes online so borrowers can self-serve.

Is Zero Manual Processing™ Payoff Quote possible with my current policy and systems? Just ask.

Real-time, same-day payoff quotes

Borrowers most commonly need a payoff quote when buying a new vehicle or home, but that process takes time. When it's time to payoff their loan, they need to know the exact amount owed. This process is mostly manual for the FI, causes delays in posting the payoff and back and forth refunds, and delays the title release which is frustrating for the the borrower and the back-office team.

Easily configure, launch and process

Setting up and launching a self-service, real-time payoff quote strategy specific to your policy is straight-forward with Constant's simple configuration engine. Determine who can access the feature (e.g. no delinquent or bankrupt accounts), configure rules for the real-time quote, launch, test and deploy. Within minutes, your borrowers can self-serve.

Provide a fully digital borrower experience for your payoff quote program

Stand out with an automated, digital-first experience for all unsecured and secured personal loans.

1

Fast ROI

Eliminate the use of live reps and back office processing for each request and drive down the cost to serve.

2

Real-time access

Give borrowers the power to get their quote as many times as they need it on their own time all driven by your policy.

3

See the reason for the payoff, upsell

Before displaying the payoff, ask your borrowers why they're requesting a quote and open up an opportunity to retain the customer with a new loan or cross-sell into other products.

Zero Manual Processing™ Payoff Quote: The back office view

Let us know if you'd like to see how the back office sets up and launches programs to borrower segments.