Zero Manual Processing™ Loan Extension

Many FIs add online applications to their website for hardship and disaster-related loan extensions. This approach requires manual processing and often leads to borrowers calling a live rep for updates. With Zero Manual Processing™ Loan Extension, borrowers apply, get a decision based on the FI's policy, and sign the agreement in minutes. The entire transaction posts to the core system.

Easily configure, launch and process

Setting up a hardship or disaster-related extension program with Constant couldn't be easier. Our simple configuration wizard enables FIs to segment borrowers by state, county or zip code. Simply load the hardship or disaster relief extension rules and policy, test for accuracy, and launch to eligible borrowers. Within minutes, your customers can apply, receive an answer, agree to the terms, and resolve their request in the self-service channel.

Are Zero Manual Processing™ Loan Extensions possible with my current policy and core system? Just ask.

Speed members from application through approval in one session

Guide borrowers through the extension process with an intuitive user experience available on devices of all sizes. Empowering customers to resolve their extension request in the self-service channel is especially helpful during disaster-related events when phones may be down, physical locations closed, and live agents unavailable to manually process requests.

Provide a fully digital borrower experience for your loan extension program.

Stand out with an automated, digital-first experience for unsecured and secured personal loans.

1

Lower cost to serve

Replace days of manual program set-up with a wizard-like process in our admin portal - and eliminate manual processing for each application.

2

Complete resolution via self-service

Give borrowers the power to easily apply, get a decision in minutes, and complete the extension process online - all driven by your policy.

3

Respond quickly to disasters

Quickly set up weather and disaster related extension programs on the fly. Add your rules and policy to our admin portal, launch, and your borrowers can self-serve completely online.

Zero Manual Processing™ Loan Extension: The back office view

Let us know if you'd like to see how the back office sets up and launches self-service programs to borrower segments.